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Returns / Exchanges
We know that sometimes you may need to return a product you have purchased from a Apex 3D, to assist you, we have set out below the Apex 3D Returns Policy that you should know. Our Returns Policy includes the rights you have under the Australian Consumer Law and other relevant laws.
Your Rights under the Australian Consumer Law – Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
1. You shall inspect the Goods on delivery and shall within seven (7) days of delivery (time being of the essence) notify Apex 3D of any alleged defect, shortage of parts, quantity, damage, or failure to comply with the description or quote.
2. You shall also give Apex 3D the opportunity to inspect the Goods within a reasonable time following delivery if you believe the Goods are defective in any manner.
3. If you shall fail to comply with these provisions the Goods shall be presumed to be free from any defect or damage. For defective Goods, which Apex 3D has agreed in writing that you are entitled to reject, Apex 3D’s liability is limited to either (at the Apex 3D’s discretion) replacing the Goods or repairing the Goods except where you have acquired Goods as a consumer within the meaning of the Trade Practices Act 1974 or the Fair Trading Acts of the relevant state or territories of Australia, and is therefore also entitled to, at the consumer’s discretion either a refund of the purchase price of the Goods, or repair of the Goods, or replacement of the Goods.
Returns will only be accepted provided that:
(a) You have complied with the provisions outlined above.
(b) where the Goods are not repairable, the Goods are returned at your cost within thirty (30) days of the delivery date,
(c) Apex 3D will not be liable for Goods which have not been stored or used in a proper manner.
(d)the Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances.
4. Apex 3D may (at their sole discretion) accept the return of Goods for credit but this may incur a handling fee of up to fifteen percent (15%) of the value of the returned Goods plus any freight costs.
5. Where a failure does not come to a major failure, Apex 3D is entitled to choose between providing you with a repair, replacement, or other suitable solution.
6. Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognize that the relevant period can vary from product to product, depending on factors such as the nature of the product and the price. Apex 3D adopts the same approach. As you can appreciate, the type of solution we can offer you may also vary depending on how long it takes you to return the product to us.
Goods may be returned to Apex 3D provided that:
(i). You (the purchaser) must return your goods within 14 days of the initial request.
(ii). A return authorization is not a credit note, and it is not an agreement for replacement or refund, this will be determined upon the receipt of your goods to Apex 3D.
(iii). Prior approval or a reference ‘return authorization number’ must be provided by Apex 3D.
(iv). Refunds will only be processed if the goods are returned in original packaging and in a re-sellable condition except where special arrangements have been made.
(v). The buyer is responsible for all freight costs except where special arrangements have been made or goods have been incorrectly supplied.
(vi). All necessary information is supplied by you the purchaser.
(vii). If the above conditions are not met, Apex 3D reserves the right, at its own discretion to cancel and dishonour a ‘return authorization’ request.
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