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Apex 3D is committed to safeguarding your privacy. Please read the following privacy policy to understand how your personal information will be treated when you use Apex 3D Online site, speak to a member of our customer services, or otherwise interact with Apex 3D.
What personal information does Apex 3D collect and how is it collected?
The types of personal information Apex 3D collects about you include:
Apex 3D collects your personal information when you provide it to us directly, through your use of our website and services, from your representatives or colleagues, from third parties (e.g. those described under ‘With whom does Apex 3D share my personal information?’) and from publicly available information.
Where you provide us with personal information about someone else you must have their consent to provide their personal information to us based on this privacy policy.
What does Apex 3D do with my personal information?
Your interactions with us, and the permissions you give us, we collect, store, use and disclose your personal information for the following purposes:
To the extent permitted under data protection law, we may process your personal information:
With whom does Apex 3D share my personal information?
Apex 3D needs to share information with certain selected third parties in order to operate our business:.
Apex 3D may also disclose personal information in cases where we believe the disclosure is necessary to protect the rights, property or personal safety of Apex 3D, our customers, employees or the public, or where we are otherwise legally permitted to do so.
Where does Apex 3D store and send my personal information, and how long for?
We keep your personal information for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. For more information about the duration of cookies please refer to the cookie policy.
Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
What does Apex 3D do to protect my personal information?
Apex 3D always aims to deliver the highest level of service and security to our customers and the website has been specifically designed with security in mind. We also implement strong security measures in respect of personal information held in physical form and held by our service providers.
In order to ensure the security and protection of your personal details whenever you submit any details we use the following security methods:
How does Apex 3D use my personal information for marketing?
Unless you opted-out during your account registration and purchase,Apex 3D may send you emails, call or text you regarding Apex 3D products and services. In addition, we may occasionally send you direct mail about products that we feel may be of interest to you.
It is likely that some or all of these marketing messages may be tailored to you, based on what we know about you and/or your company, for example your previous searches and browsing history on Apex 3D Online, and your purchase activity.
If you no longer want to hear from us, at any time you can:
You may also see adverts for Apex 3D on third party websites, including on social media. These adverts may be tailored to you using cookies (which track your web activity, to enable us to serve adverts to customers who have visited Apex3D Online). Where you see an ad on social media, this may be because we have engaged the social network to show adverts to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.
How can I access, update, correct or delete my personal information?
If you have a query regarding your personal information, please contact us using the details below. Under Australian privacy law, you have the right to access and correct your personal data, and Apex 3D will comply with any requests to exercise these rights in accordance with applicable law. We may need to verify your identity and may ask for your request in writing. Please be aware that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. We will provide our reasons if we deny any request for access to or correction of personal information. Where we refuse to make a correction you request, you can ask us to make a note of your requested correction with the information.
Cookies
Apex 3D uses cookies and similar technologies to provide the functionality of Apex 3D Online, improve the website, and to personalise Apex 3D Online.
Contact Us
For questions regarding this privacy notice or how we use your personal data, please email info@apex3d.com.au
If you raise a complaint about how we have used your personal data, we may need to engage or consult with other parties in order to investigate and deal with the matter. We will keep records of your complaint and any resolution.
You are also entitled to contact the Office of the Australian Information Commissioner if you have any questions or concerns regarding your personal information.
Updates to this Privacy Policy
We may change this privacy policy from time to time in order to reflect changes in the law, regulatory guidance or our data privacy practices in compliance with the law. When this happens and where required by law, we will provide you with a new or an updated notice detailing how the use of your personal information is changing and, if necessary, obtain your consent for further processing.